It is the policy of The Farmers Bank to respond timely and accurately to any complaint from a customer about any aspect of the bank’s products, services or the manner in which the customer perceives that he or she has been treated. Complaints may be received verbally, in writing or electronically and will be thoroughly investigated.

The Farmers Bank views the prompt resolution of complaints as critical in reinforcing positive relationships with our customers. Complaints can be beneficial as they can provide the staff with opportunities to clarify misunderstandings, adjust or provide services to better meet a customer’s needs, or to simply demonstrate the bank’s commitment to providing quality service.