Complaint

Complaint

It is the policy of The Farmers Bank to respond timely and accurately to any complaint from a customer about any aspect of the bank’s products, services or the manner in which the customer perceives that he or she has been treated. Complaints may be received verbally, in writing or electronically and will be thoroughly investigated.

The Farmers Bank views the prompt resolution of complaints as critical in reinforcing positive relationships with our customers. Complaints can be beneficial as they can provide the staff with opportunities to clarify misunderstandings, adjust or provide services to better meet a customer’s needs, or to simply demonstrate the bank’s commitment to providing quality service.

CRA

The Federal Community Reinvestment Act(CRA) requires the Federal Deposit Insurance Corporation to evaluate our performance in helping to meet the credit needs of this community and to take this evaluation into account when the Federal Deposit Insurance Corporation decides on certain applications submitted by our bank. Your involvement is encouraged.

You should be aware of the following:

• You may obtain the public section of our most recent CRA Performance Evaluation, which was prepared by the Federal Deposit Insurance Corporation.
• You may send signed, written comments about our CRA Statement or our performance in helping to meet the community credit needs to Tommy G. Whittaker, Chief Executive Officer, The Farmers Bank, P O Box 10, Portland, Tennessee 37148, and to the Federal Deposit Insurance Corporation, 1601 Bryan Street, Dallas, Texas 75201. Your letter, together with any response by our bank, may be made public.
• You may look at the file of all signed, written comments received by our bank within the past two years, any responses we have made to the comments, and all CRA Statements in effect during the past two years at our main office located at 121 Village Drive, Portland, TN 37148.
• You may also look at any comments received by the Federal Deposit Insurance Corporation, Dallas Regional Office, 1601 Bryan Street, Dallas, Texas 75201.