Farmers Bank

Proudly Serving Sumner and Robertson Counties Since 1912

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Customer Service

We’re here to help!

Here you’ll find the contact information that you’re seeking for help with all of your service needs.

Mailing Address

Primary Mailing and E-mail Address

The Farmers Bank P.O. Box 10 Portland, TN, 37148

Public e-mail is not secure. Please do not include ANY confidential information

Lost or Stolen Visa Check Card

24 Hour Support is available at 1-800-472-3272


Internet Banking Support

Available Monday – Thursday from 8:00 a.m.-4:00 p.m and Friday from 8:00 a.m. – 6:00 p.m.

Call (615) 323-1147 or (615) 672-5665



Check Free Online Bill Pay Support

Need help with Check Free Bill Pay?

Have your Bill Pay I.D., confirmation numbers, amounts and/or dates on hand, then call 1-800-877-8021.


24-Hour Telephone Banking

Call toll free (615) 672-9090 or 1-888-643-9090 for assistance.


Mortgage Loan Questions

For more information about your mortgage loan with The Farmers Bank, please review Mortgage Servicing Disclosure.

“The Making Home Affordable Program” is part of the strategy to help homeowners avoid foreclosure.  For information, please visit


Check Re-Order Support

Having trouble with your check re-order?  Please see this simple how-to document for step by step instructions, and feel free to contact us with additional questions.

Check Re-Order How-To


Stop Payments

To place a stop payment, log into Online banking or contact us during regular business hours at 615-325-2265 or 888-643-9090.   Note:  Stop payments cannot be placed on debit card transactions.